1. Cancellation Policy

If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes:

a)Via ‘My Orders’ section in the website

Go to your account > Click on ‘Orders’ > Go to the order you want to cancel and select ‘Order Details’ > Click on ‘Cancel’ > Select the item(s) in your order that you would like to cancel and provide the reason for cancellation and ‘Confirm’ > Once submitted, your item(s) will be cancelled and your refund will be processed.

 b)Via the Help Centre

Click on ‘Have a Concern’ > ‘Write To Us’ > ‘Submit a Request’ > Provide us with your order ID details and your request to cancel your order. > Our service representative will review your query within 48 hours and revert back to you.

 c)Via Email or Call

Send an email to our customer support team at contact@gunambeauty.com to cancel your order along with your order ID details. Or call us on +91-7736945888 (Monday to Saturday, 9AM to 6 PM).

 In case of cancellation before shipment, we shall process the refund within 7 business days after receiving the cancellation request.

 In case of cancellation once the shipment has already been dispatched or if it is being returned, we shall process the refund once the products have been received and verified at our warehouse, after reducing any charges (if any) that may have been incurred by us to process the transaction, or to initiate the shipment process.

 For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

 Cash on Delivery option is not currently available.

 In addition, we also provide a hassle-free option to refund your amount directly to your Gunam Wallet, which can be used during future purchases.

 Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

 If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.